While families take shape, grow, and mature, Sistersville General Hospital is here to serve the people of our communities. We are committed to providing the highest quality care in a compassionate and caring way. We are dedicated to growing and changing to enhance our communities’ quality of life by providing modern medical technology with the greatness of a personal touch.
For a century, we have been here for our communities and we will continue that dedication of high quality health and preventive care for your lifetime.
· To positively affect the patients and their families.
· To create a better working environment.
· To impact the attitude of service toward our patients and clients.
· To integrate the awareness of our mission into daily operations.
· To implement the decision-making process on core values.
· To explain the mission and values in ways people can better understand.
· To educate the entire healthcare community about mission values.
· To nurture a culture which encourages personal and organizational growth around the values.
An update from John May, CEO:
Sistersville General Hospital, like all healthcare providers, is facing an uncertain environment with respect to the majority of its revenue flow. The Affordable Care Act, or “ObamaCare” as it has become colloquially known, is partially enacted. A high degree of uncertainty regarding the programs created by this legislation is related to the lengthy implementation period and subsequent delays of many of its provisions. Our hospital serves a disproportionately high Medicare, Medicaid and uninsured population as evidenced by our critical access hospital designation. This leaves us particularly vulnerable to the impact of payment delays due to partisan politics, legal challenges, and federal government sequestration. During my career in hospital administration there have been many watershed moments in healthcare; Medicare/Medicaid prospective payment systems, continuous quality improvement, commercial managed care programs, and integrated delivery systems, to name a few. None of them have been as far-reaching or impactful as this legislation and the corresponding exponential increase in regulations.
These matters affect the funding of our operation. Our decisions regarding offering services are driven almost exclusively by the needs of our local community. We are not an urban tertiary care center with a plethora of services aimed at drawing in medical tourist dollars. Our services are customized to meet the health needs of our local patient base in Wetzel, Tyler, Pleasants, and Doddridge Counties in WV, Monroe County in OH, and surrounding areas. As an example, our Emergency Department is a level IV trauma center that can stabilize a heart attack or accident victim for transportation to a specialty service at a tertiary facility. This critical service improves the outcome (and survivability) for our patients.
I welcome input from the local community and our current “customers” as to which services we should consider adding, changing or expanding. I also urge those reading my comments to surf our webpage and review our current list of services. You may be going “up the river” for services we offer right in your back yard! Sistersville General Hospital is a city-owned hospital, in existence for over 100 years, and steadfastly anchored in our local community. Our focus must remain on our goal to provide a world of caring, close to home.
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